Cluster Outage & Escalation/Support

Hello. We are running into an outage of our cluster. In the dashboard, monitoring is returning 5xx. We’ve open a case 1+ hrs ago (ID356909). This is affecting production. What’s the best path to escalate this?

Hi @matias, we’re sorry for the delay. Our support team is currently looking into the case and will get back to you as soon as possible.