Domain not allowed error when creating a crawler

Hi,

We just got setup on an account to use the crawler and successfully crawled our primary site, https://gatewaypeople.com. I’ve gone to create a second crawler for our online store (https://store.gatewaypeople.com) and get an error message that says "The domain ‘store.gatewaypeople.com’ is not allowed. I entered ‘https://store.gatewaypeople.com’ as the Start URL. I am not sure why this domain is not allowed and what I can do to fix it.

This is expected if only gatewaypeople.com was added to your list of allowed domains.
You should simply contact your account manager so that s·he’d add the domain to your list of allowed domains.

Just note that depending on your plan, you might have a restricted amount of domains available.

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Thank you, I’ve reached out to my account manager.