There was a small mixup there, that I’m sure we can clarify.
For Shopify questions, as the main developer of our integration, I’m the main go to person today.
People paying for the extension support will indeed:
- get the priority for answers
- get more detailled answers to front-end code modification questions
- can ask their questions via email
However, this doesn’t mean that we’re forgetting people on discourse.
It has actually more value for us than email support because here other people can find directly an answer to a question which was already asked whereas email questions knowledge often gets lost.
The only reason why you didn’t get an answer from me in 9 days is simply because I was on holidays last week.
I’d be happy to investigate this with your old theme. I’m trying to get this issue solved for every single user, and we’re slowly getting there.
Also, something that would definitely help would be if you could send a zip file of your theme to email@example.com , with a link to this thread.