Hi, I have an environment where various triggers/processes on the back end are automatically generating query rules. I have noticed that in some instances, multiple query rules are being generated with the same condition (e.g. “Query contains ‘webcasts’”) but different consequences, and in these instances only 1 query rule is being applied when that condition is met. Is there any way to have it trigger both/all rules that apply? Combining them manually through the dashboard is not an option since those changes could be overwritten by the automated processes. Thanks!
The logic applied in case of conflicting rules is described here:
tl;dr: you can’t have two rules matching the same word.
To handle this, your backend should, if a rule for this word already exists, augment the previous rule with a new consequence instead of creating a new one.