FAO: Jan Petr
We have an issue on our Incontinence Choice site, some very popular products have disappeared from the search results (actually one of our top searches!)
When I go to out www.incontinencechoice.co.uk site the term ‘tena pants’ does not return relevant products:
I would expect to see the same results I see on our other site: www.vivantage.co.uk
More specifically the following SKUs are not returning the correct results on IncontinenceChoice, but are on Vivantage: 794660 & 793562
I had noticed previously that if I went into the config in Magento 2 and clicked save (without making any edits) the products did appear back in the search results - but this fix was always temporary and no longer has the same effect.
Can you see what the issue might be, and why the products shown in the results keep disappearing?