Hi willow, thanks for reaching out.
By default, we have a limited view of your application. Since your question requires us to see your index configuration and records, would it be okay to grant Algolia support access to your application?
If it is, head over to the Algolia support access page to manage this. Please provide us with at least 7 days of access (you can provide us more, we won’t use your data in any way but for support) so we can help you if this request takes a bit more time. As soon as you did it, please post a reply here.