Shopify App Admin Interface Not Working Correctly

Shopify App Admin Interface is not working correctly. The App Dashboard is not loading. Clicking on a Tab is not bringing up the tab. This happening in both Firefox and Chrome. No ad blocker or cookie restrictions. Please look into it ASAP. Thanks.

Hi @steve5,

I am Charly, Lead Software Engineer of the Shopify Integration at Algolia.

I was not able to reproduce the bug in production.

Could you please reach us at support+shopify@algolia.com with the following informations:

  • Algolia Application ID
  • Shopify shop URL

Thanks a lot,

Iā€™m having the same issue, actually.

The initial app page loads, but then nothing responds when clicked.

CC @steve5

Hi @estrattonbailey,

We are currently investigating the issue with the help of @steve5.

We will keep you updated as soon as possible.

Thanks for your patience,

Hi @estrattonbailey, @steve5,

We identify and fixed the issue.

We apologize for the incovenience and thank you for your patience.

Regards,

Charly ā€“ One more issue ā€“ The Analytics Information Panel in the lower right corner on Dashboard Tab is not working ā€“ I believe it was working before. Our plan should have 7-day analytics information displayed. Again, it was working before. Would you please look into it? Thanks!

@charly.poly: Is this issue fix rolled out/released? We are facing same issue since last few months. Thank you!

Hi @chintan.kotadia,

Could you please reach us at support+shopify@algolia.com with the following information?

  • Your Algolia APP ID
  • Your Shopify shop URL

This will help us identifying your issue and unblock your situation.

Thank you!

Hi @charly.poly

Thank you for following up. Yes, I did and team is looking into it. :slight_smile: